Once my website design is completed -what aftersales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date!
In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
Will my website design be" Search Engine" friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?
You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.
I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.
Do I need a database on my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.
How do I update my website?
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Web Junkies to carry out these changes for you.
Am I tied into Web Junkies for any site maintenance or updates I wish to do once my website is designed?
No once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need revaluation.
Can you provide all our web design and hosting services?
Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.
Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.
Can I get e-mail with my website?
Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com
Can I see how many visitors I've had to my website?
Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
Do I need to install any software?
No is the simply answer.
Can I have an e-commerce system for my website?
Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers' payments to be "cleared on line" we can interface to organisations like Worldpay, Protex or whichever third party you wish to use.
How many pages can I have on my web site?
As many as you like. From a search engines point a view - The more the better!
I already have a website and I need it updating, can you help me?
Yes, we would be happy to look at you existing website and give you a quote for updating it.
Do you redesign existing websites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies
Do you display any banners or pop-up ads on my website?
Absolutely not! - It's your website and you have total control over the contents and who advertises on it.
What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.
If I use your web hosting & email facilities can you provide Spam filtering services?
Yes we offer a great Spam Filtering Service
Will I find my website on the search engines?
Yes we always design websites to be search engine friendly.
Once my website design is completed can you provide web hosting ?
Yes you can arrange to host your website on one of our high performance web servers.
Now you have completed the website design - can I arrange that all my email goes through you and can you also provide Spam Filtering for my emails?
Yes - we can set up as many email boxes as you require and we also have an excellebt Spam Filtering Service which gets rid of those unwanted spam emails. Our spam filtering service automatically reads every email sent to you and decides whether to move it to a special spam holding mailbox or to send it on to you.
Can I have a professional email address?
Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!
Can I register a domain name through Web Junkies?
Yes absolutely! Domain registration is an important service we offer. Take a look at our Contact Us page where you can search for available names and register them. You don't have to purchase other website design or web hosting services from us to use this service - although we hope that you will want to use us for all your web services
What does SEO stand for?
The acronym stands for Search Engine Optimization but by now it’s not only about search and engines anymore.
What is SEO?
To define SEO is not an easy task as it’s changing all the time. In 2010 the SEO definition might sound something like this: Everything done to ensure getting found on the Internet and to make sure that the ensuing traffic converts.
Is SEO spam, bullshit, dead etc.?
Who knows. The New York Times, Chicago Tribune, BBC etc. certainly don’t think so. They practice SEO like most of other website owners. Last time I checked all the people who blame SEO for global warming, the Iraq war, the global economic crisis have optimized their websites according to SEO techniques. By the numbers SEO is booming all the time for several years a in a row.
Why aren’t we #1 or on page 1 at Google?
You haven’t done SEO yet? You have no content? Your site consists mainly of Flash, AJAX or simply graphics? You have asked Jason Calacanis or Derek Powazek for SEO advice? Also you most probably rank for long tail queries already.
Why am I on #1 all the time but when my wife searches for me she doesn’t find me?
Maybe you need a divorce? No, just kidding. You probably need to disable personalized search. Otherwise Google will serve you the results you most desire.
When will we see results?
It will take a while depending on what results you expect what for. Some keywords might even take a year or more while others may work after weeks or months. Perform a thorough keyword and market research first to know. Also SEO is basically a continuous process that never stops.
Can we rank for iPhones?
Do you sell iPhones?Are you a representative of Apple? Do you sell iPhones globally or just nation-wide? Do you want to spend 50k+$ on SEO monthly? Then maybe yes. Question by @rhyswynne – Answer by @rhyswynne
Can we rank for everything (huge list of keywords)?
If you are Jeff Bezos and your site is Amazon you probably can. In all other cases you have to choose and set preferences. You have to determine your main keywords, a few of them, and go after them. Your main keywords are the most popular and profitable ones. A hotel in London would go after hotel london probably and similar combinations.
How much does SEO cost? How much does a car cost, or a house?
First we need to know what kind of car or house you need then we can try to assess the price. Otherwise we can just say somewhere in between 1k and 1 million dollars per month. Everything below 1k is low quality and/or automated.
Why is SEO so expensive? Why are cars and houses so expensive?
Because it takes lots of time, resources and work to build them. Besides SEO makes your website actually earn money while setting up website and designing it by itself does not. So at the end of the day SEO earns more money that it takes. Also remember that SEO is not just like a house or car. It’s more like a shop or a hotel when it comes to the house metaphor and it’s more like a race car when it comes to the car metaphor.
How long does it take to get indexed by Google?
Google needs minutes to weeks depending on your site to index it or new content appearing on it. Without SEO it might even take forever.
How to submit my new site to Google/Bing/Yahoo etc.?
You don’t submit sites to search engines these days. You link to them from already indexed sites, you ping them via blog posts and or you submit an XML sitemap.
How do I submit to 1000 search engines?
Only idiots do. There are only a handful of search engines that you need at all. Google, Bing, Yahoo and Ask in the US. Mostly Google in the UK and elsewhere in Europe.
Do I need an XML sitemap?
Depending on your site you may or may not need one.
Do I need meta tags for SEO?
No, the meta description tag is good for search users though who might decide whther they click on yours based on the description you offer.
Do I need a high PageRank for SEO?
You need internal Pagerank for your site to get indexed. Toolbar PageRank (the green bar in your Google toolbar) is not a prerequisite.
What is linkbait?
There are at least two common definitions of linkbait (or link bait). One negative and one positive. The negative one says that it’s luring people to link to you for a reason they normally wouldn’t. The positive one explains that linkbait is a highly linkable masterfully crafted peace of content people not only like but also recommend to others by linking.
Can’t my niece who is a graphic designer do the SEO?
She probably can cook as well but you probably would go to a restaurant nonetheless. Designers in most case underestimate the importance of SEO and misunderstand it. They assume that the designer should be decide how a website should be build and when the site is done, they, or rather their clients realize that they’re not even indexed by Google. SEO should be part of website design not just a add on. An open minded designer can provide a good findable site architecture that works for SEO as well. S/he in most cases needs an SEO expert to accomplish that task.
Can’t my nephew who is a web developer do the SEO?
Many old school SEO professionals have started out as web developers. Nonetheless they had to focus on other non-technical SEO techniques. A good web developer can provide roughly one third of the skills you need for SEO. Sadly most web developers are clueless about SEO beyond the most common basics.
Can my son-in-law who is a Perl, Java and C programmer do my SEO?
Programmers often underestimate the difficulty of SEO and attempt to to attain rankings by creating scripts that automatically enhance websites. This is a very risky business as it often crosses the thin line of waht’s allowed by teh search engine guidelines.
Why should I outsource my SEO?
SEO is a full time job for a person or requires a whole team with several skills ranging from web development, content creation to marketing. Unless you have at least one experienced full time SEO inhouse it is strongly advised to seek assistance from a SEO compnay or consultant.
Can’t I just use WordPress plus plugins for SEO?
You can but it’s not enough. Nowadays most modern CMS and blog software has built in technical SEO capabilities. To outrank others who use mostly SEO friendly software as well you have to stick out.
Does Google hate SEO?
No, Google even offers SEO advice and a plethora of SEO tools itself. It’s an ages old myth that Google fight SEOs. In fact the Google employees and SEO practitioners speak at the same conferences and work together as business partners. Most SEO companies are big clients of Google as they also buy PPC ads from Google.
Does SEO mean optimization for search engines spiders not humans?
Some people still assume that SEO is used to please search bots only. Most reputable SEO experts advocate search engine optimization for users.
Is buying links, hidden text, IP delivery etc. black hat SEO?
Some techniques considered by many a s SEO are also considered black hat. Still most them can be used ethically as well so only the context can tell you when a particular measure is black or white hat.
Is black hat SEO legal?
The question to ask should rather be whether black hat SEO is recommended. No it is not. Most of it is probably still legal, depending on the technique. It pays only for the few who do it on large scale.
Does site size matter?
Historically it did matter. For a period of time bigger sites by the sheer number of pages seemed to rank batter. By now the pros and cons outweigh each other – so it does not makes sense to inflate the size of a website artificially by adding low quality content.
Do domain extensions (top level domains like .com, co.uk) matter?
Yes they do. Especially when it comes to country based domains like .fr, .de or .es – for local results in respective countries you should use preferably a country domain to get a small advantage. Also many in the SEO industry assume that .edu and .gov domains are trusted more by Google. Google itself has denied that explaining that .edu and .gov domains get more links and thus Google trusts them more.
Do nofollow links count?
Indeed it has long been known that Yahoo doesn’t discount nofollow links completely. It also seems that Google makes exceptions as well. Plus remember that the main function of a link is to bring visitors. The search engine “juice ” is just a side-effect so a link is a link no matter the attribute.
Do you offer PageRank optimization, search engine submission, meta tag optimization?
You should try some time travel back to the dark past of early SEO. These things are secondary or negligible.
Is blog commenting for SEO spam?
Like in many other cases, it depends dear london real estate! Try changing your name to some real name and add something of value to the conversation and your comment will be very welcome.
I have a question or answer that is not on this FAQ what can I do?
There is a comment section! Add your questions and/or answers there. They might get added to the actual FAQ.
Does WestHost have a "Control Panel" or some other utility to manage my website?
Yes, WestHost features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.
Can I add software to my account?
Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, WestHost is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time
What is the difference between name-based and IP-based hosting?
Name-based hosting is when hosting sites share a single IP address, with site traffic directed by the server to the appropriate hosting account by examining 'host headers'. IP-based hosting accounts come with a unique IP address that is not shared with anyone else. At any time, for an additional $2 per month, you can convert a name-based account to an IP based account.
How can I change my account from name-based to IP-based?
If your account is on a plan that is name-based and you would like it to be IP-based, you can do so by logging into your control panel at cp.westhost.com and ordering an IP address add-on for your hosting service. The charge for doing this is only $2 per month; or sign up for our Business, Cloud, Reseller, or dedicated server plan and get it for free. It is billed with the same period as the hosting service it applies to.
Can I monitor my disk space and bandwidth usage?
Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.
How much does additional bandwidth cost?
If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through your control panel at cp.westhost.com. The cost will depend upon the plan you select. You can also log into your control panel at any time to view your current bandwidth usage statistics.
Can I upgrade my account if I need to?
Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into your control panel.
How do I transfer files to my website?
Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager. If you need FTP, SSH, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We also provide a Web-based File Manager to make it even easier for you to upload your files.
Will I have unlimited access to update and make changes to my pages?
You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.
How long does it take to set up a new account?
New accounts are guaranteed to be set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via e-mail including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.
Can I use my account for commercial purposes?
Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium. The Business plan is the least expensive way to get everything you need to start selling online.
Can I subdivide my space and resell it?
Yes, we do allow you to create subdirectories (http://www.yourdomain.com/something/) which you can use to offer friends or clients space as long as it's within our policy guidelines. However, if you are looking to resell space, you should look at our Reseller Hosting Plans. These plans come with the use of a control panel that allows you to control multiple accounts from one easy to use interface. These plans allow you to pass on more tools and services to your clients and friends, and keep data separated for better security.
Can you host domain names other than .com .net .org .biz .info and .us?
WestHost can host any domain name. However, we only offer a limited assortment of domains that can be registered or transferred to us. For a list of these domains please visit our order form.
Can I have additional domain names point to my hosting account?
You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).
What is WestHost's DNS information?
The following is WestHost's DNS information. You can use this when registering a new domain name or modifying an existing domain name.
Primary Name Server: NS1.WESTSERVERS.NET
Primary Name Server IP:
Secondary Name Server: NS2.WESTSERVERS.NET
Secondary Name Server IP:
Do you offer Internet access?
No, you will need local Internet access in order to access your website and retrieve e-mail from your account.
Do you support Apache JSP or Apache Tomcat?
No, we do not currently offer this option.
Do you require "Forced Advertising" on my website?
No, we do not require any forced advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. As long as you stay within our Policy and Guidelines, you can display anything you like.
Do you offer Windows based hosting?
Not at this time. WestHost currently runs all Linux based servers. If you are interested in running windows based hosting please visit our sister company Midphase.
How is billing handled?
Depending on the plan, you have your choice of quarterly, annually, 2-year, or 3-year billing. By default your hosting fees will automatically be deducted from your credit card each billing interval. If you do not want your credit card automatically charged each billing interval, you can choose to be billed manually. Please note there is a $3.00 processing fee added to each invoice for manual billing.
Do we discount for Non-Profit Organizations?
WestHost will waive the set-up fee for a Non-Profit Organization for Shared Hosting and Dedicated Server orders. WestHost does not waive or discount the monthly hosting fee. We will need to get a copy of your 501(c)(3) Non-Profit status confirmation letter from the IRS. You can fax us a copy of the form or you can e-mail a scanned version of the form to our Accounts Department. When you fill out your order form please indicate in the "notes" section of the order that you have sent us the 501(c)(3) Non-Profit form via fax or email.